Contact Us: (804) 376-7461

Contact

Do You Have Any Questions?

If you have an order question, product related questions, or need more information about our company, we would love to help. You can fill out this form here, or email us directly using the links below.

Please contact via email

support@squadronnostalgia.com

nrocklein@squadronnostalgia.com

Give Us a Call

(804) 376-7461

Terms & Conditions

Important Informations

Return

We offer 30-day returns on all non-custom items. Custom items are non-returnable and non-refundable. We have fine-tuned our creative process to produce the finest quality, hand-crafted models on an individual basis.

In certain circumstances, we may assess a 25% restocking fee due to the risk and cost models take in return shipping.

Custom Plaques and Models: Due to the work involved for custom of custom pieces, 50% nonrefundable deposits are required.

You will have an opportunity to customize and revise your custom piece before shipment. Once a custom order shipped, it is final sale.

We require approval before shipping. Sales become final (excluding shipping damage) once the custom item leaves our shop. Squadron Nostalgia is not required to refund shipping costs in case of a return.

Refunds will be processed upon receipt of item in described condition.

Shipping

Items that are in stock typically ship within 1-2 business days.

Patches ship using USPS 1st Class. Models and Plaques ship via UPS Ground or FedEx Express/DHL.

Backorder or custom items typically take 60-90 days to reproduce. We make every effort to prioritize client backorders.

We recommend selecting 'Route' on checkout to protect against any damages

Cancellations

Custom orders require 50% down, which is nonrefundable. If you need to cancel production, please contact us immediately so we can resolve the situation immediately.

We reserve all rights for cancellation

Warranty

Product: Models and Plaques

Warranty Period for Plaques and Models: 1 Year from the Date of Purchase Coverage Details: We guarantee that this hand-carved scale model or plaque will be free from defects in materials and workmanship under normal use for a period of one year from the date of purchase. This warranty covers the following:

Structural integrity of the model
Quality of the carving and finishing
Paint and detailing

Exclusions: This warranty does not cover:

Damage resulting from misuse, abuse, or accidents
Normal wear and tear
Alterations or repairs made by unauthorized persons
Damage caused by exposure to extreme conditions (e.g., excessive heat, moisture)

Claim Process:

To make a warranty claim, please follow these steps:

Contact our customer service team at support@squadronnostalgia.com] with your proof of purchase and a description of the issue.
Our team will assess the claim and may request additional information or photos of the defect.
If the claim is approved, we will repair or replace the model at no cost to you.

Limitations of Liability:

Our liability is limited to the repair, replacement, or refund of the product. We are not responsible for any incidental or consequential damages arising from the use or inability to use the product.

FAQS

Frequently Asked Questions

Will you do custom models?

Yes, that is our specialty! Contact us at support@squadronnostalgia.com with what you are looking for and we can start there. Typically, we’ll need a few photos for reference and the logo you’d like for the base. Our pieces are all individually made.

What type of models can you make?

We can make almost any aircraft, ship or submarine. We do need adequate reference material although we can do a lot with a little. Please present your idea to us and and we can work together to source pics, line drawings, etc. Let us create your aircraft, ship or sub!

What type of wood do you use?

Specifically, we use a high quality, sustainable wood called Gmelina which it well known for its woodworking properties.

How long have you been in business?

We have been in business since 2007.

How long do custom orders take?

Orders typically take 90 days from start to finish. Factors that we cannot control, such as shipping delays, could cause your delivery date to extend beyond 90 days. Please give yourself ample time to order and receive your custom model.

How long does shipping take?

If a piece is in stock, shipping is within 5 business days, we typically ship right away. Pieces will ship from either our warehouse in TN or directly from our shop depending on its location. If coming from our shop, we use Express shipping which means it usually arrives in under a week.

I see a piece on backorder; when will it be ready?

Typically, backorders take 60-90 days to fulfill once the item is off backorder. Please place your order for a backordered item; all backordered items are prioritized. Please get in touch with us if you have any questions. A backorder piece may be modified as well.

Do you have a storefront?

Our pieces are sold online only: Squadron Nostalgia Official Site, Ebay, Amazon, & Walmart

I have a group order and was wondering if you offer discounts.

Yes, we do. Contact us.

Do you contract with Federal/State/ and Local Agencies?

Yes, we do. We have produced many pieces for the various Services and museums to include the US Air Force, US Navy, USS Midway, Truman Presidental Library and many others. We also accept GPC. Cage Code: 840W9

What are the sizes of the models?

We can make models from 6 inches to over 7ft. Our standard size is a follows: Aircraft (16-18 inches); Ships (24-36 inches); Submarines (20 inches); Plaques (14 inches); Tail Flashes (20 inches). We typically use the longest point for the measurement. Please let us know if you need a specific size or scale and we can work out a custom quote.

Disclamer

Squadron Nostalgia LLC is a veteran-run, private organization that IS NOT affiliated with the US government or DOD.

The appearance of U.S. Department of Defense visual information does not imply or constitute DOD endorsement. All markings and paint schemes were individually recreated based upon our interpretation of historical photographs or provided by client instruction.

We are not affiliated or associated with, nor endorsed or sponsored by, The Boeing Company, any of their subsidiaries and affiliates, or any other company thereof.

Squadron Nostalgia LLC is proud to be an Official Northrop Grumman Supplier.

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Honoring Services

Since 2007, we have preserved the history and legacy of those who have served through our models, and we want to continue it.

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Squadron Nostalgia LLC

Who is behind this company?

After graduating from the U.S. Naval Academy in 2000, I served as a Naval Aviator. I spent ten years on active duty as a pilot of the Lockheed P-3 Orion, an anti-submarine and maritime patrol aircraft and an instructor pilot on the Beechcraft T-34C Turbo Mentor. Following a tour at the Pentagon, I left active duty and joined the Reserves where I continue to serve. My 24 years of service has taken me to many places around the world.The privilege of being allowed to fly a military aircraft is something unique and cherished. I felt that many families would want to be able to enjoy a model that their family members flew also. Over the years, I wanted to honor the ships and submarines that also provide that.

“Our models share a unique history and seek to capture liveries both current and past”

Dedicated to Preserving
History & Legacy

Hand Made

Our models are made near former Clark AFB, Philippines sharing a long rich history of craftsmanship and artistry. These models are famous world wide.

History Maker

This niche industry has its roots deep in the US and Philippine history. The modeling industry rose to fame when US carriers would pull into Subic en route to Vietnam. Squadrons would have models made to act as souvenirs.

Decades Experience

Many of our artists have decades of experience in making models.